Top to toe solutions for banking products of the next generation where boundaries between in-office and on-the-go banking are smeared

We offer a complete solution:

• Infrastructure planning and sizing estimates and specification;
• Requirement and Interfaces study and development; Gap Analysis;
• Complete software installation and system implementation;
• Determination and detailed Advisory on the Banking and Accounting aspects of the migration to the new system;
• Project Management.

In Synergy we apply testing strategies taking in consideration financial software’s complexity, high volume, speed, security requirements and accuracy.

Test cycle includes:

• User interface, input, output and DB storage in test environment and in production;
• Operation under heavy load and high stress conditions;
• Response time;
• Reporting;
• Logging;
• Verifications.

Staff training is carried out on site or at Synergy’s premises:

• Our consultants train appointed from the bank instructors providing first level support to the front-line users. The training itself is a hands-on practice in test environment where the implemented system is installed. It covers all modules installed. The focus is on the changes from what-is-now to what-will-be.
• Detailed manuals help the users to obtain information for optimum use of the solution.

Synergy GFS provides full-scale implementation services for Oracle FLEXCUBE Universal Banking. Our team has a proven record of successful implementation projects. Over time, we have acquired extensive implementation experience and a deep understanding of market dynamics and banking processes.

Shifting the burden of IT to a software service provider is becoming a key driver of growth and expansion in financial industry. In response to the new customer-oriented business models, support service strategies decrease operating cost while offering improved agility and increased availability.

The Support Centre of Synergy is 24/7 available with primary point of contact and a call back point of contact to manage and co-ordinate any incident related to the implemented systems.

A successful implementation project requires good organization and in-depth understanding of the gaps between user requirements and existing functionality. At Synergy GFS, we have the experts who can set you up for success. You can leverage our insights into how you can mitigate the inherent risks related to a system implementation projects in the following areas:

• Project plan

We offer support in identifying and prioritizing all required activities, existing dependencies, and needed resources, as well as in defining goals and milestones:

• Preparation of system environment

We provide consulting on the hardware and system software required for the implementation as follows:

• Sizing – by evaluating the current volume of the operations and building a justifiable estimate for the future growth, we calculate the required hardware resources;
• Acquisition – we can negotiate with vendors on your behalf and plan for delivery schedules that optimize your support agreements;
• Installation and configuration of system and application software – our technical experts can install and tune the hardware and software required to start the implementation;
• Gap analysis – our team of business analysts are experts in identifying the gaps between existing business processes and system capabilities; by preparing a detailed and well-documented gap analysis, we ensure a smooth and risk-free implementation process.

Synergy GFS provides full-scale implementation services for Oracle FLEXCUBE Universal Banking. Our team has a proven record of successful implementation projects. Over time, we have acquired extensive implementation experience and a deep understanding of market dynamics and banking processes.

At Synergy GFS we offer implementation services in the following areas:

• Installation of the Oracle FLEXCUBE Universal Banking solution;
• Parameterization of the individual modules in line with your requirements;
• Migration from legacy systems to Oracle FLEXCUBE Universal Banking;
• Integration of third-party systems with Oracle FLEXCUBE Universal Banking;
• Implementation of additional capabilities, such as an information system, a transaction system, and Central Bank regulatory reporting.

• Testing
• Establishment of reporting modules and content management system in line with customer’s requirements
• Integration with Anti-money-laundering and other regulatory required systems
• Training and Documentation – functional and technical
• 24/7 off-shore and onsite support of the implemented products
• Upgrades

Synergy GFS offers exclusive on-site and remote support for Oracle FLEXCUBE Universal Banking installations, covering the full range of versions available on the market (from v5 up to the most recent version).

Our service-level agreement features a commitment to resolving end-of-day processing issues in less than 4 hours. The support services we provide are designed for a zero-level impact on core banking services. We can provide temporary workarounds for incidents that require system code changes, thus ensuring uninterrupted service operation.